Privacy Policy

Nella – Pokoje Gościnne

Last updated: 02.2026

1. General information

This Privacy Policy defines the rules for processing personal data of users of the Hello Nella – Pokoje Gościnne website (the “Website”).

The controller of personal data is:
Nella – Pokoje Gościnne (Mateusz Meter)
Property address: 84-105 Ostrowo, ul. Sosnowa 53
Email address: mateusz.meter@gmail.com

The Controller makes every effort to protect users’ privacy and the security of processed personal data.

2. Scope of collected personal data

When using the Website, the following personal data may be collected:

• first name and surname,
• email address,
• telephone number,
• booking details, including stay dates, number of guests and stay with a pet,
• other data voluntarily provided in forms.

Providing data is voluntary, but necessary to handle a booking or contact request.

3. Purposes of data processing

Personal data is processed for the following purposes:

• handling enquiries sent through forms,
• carrying out the stay booking process,
• contact related to the booking or stay,
• keeping accounting and settlement documentation, where required,
• improving the Website and analysing statistics.

4. Deposit and payments

As part of the stay booking process, a deposit is collected by bank transfer.

The Website does not process online payments or payment cards. Users’ financial data is not processed or stored on the Website.

5. Google Analytics 4

The Website uses Google Analytics 4 (GA4) to analyse visit statistics and improve the quality of services.

Google Analytics 4 may collect data such as:

• IP address (anonymised),
• device and browser information,
• time spent on the website,
• visited subpages.

This data is processed anonymously and does not allow the user to be identified.

More information about Google’s data processing rules: https://policies.google.com/privacy

6. Cookies

The Website uses cookies for:

• proper website operation,
• statistics analysis (Google Analytics),
• improving user comfort.

The user may change cookie settings in their web browser at any time. Restricting cookies may affect some Website functionalities.

7. Legal basis for processing

Personal data is processed on the basis of:

• Article 6(1)(b) GDPR – performance of a contract or booking,
• Article 6(1)(c) GDPR – legal obligations,
• Article 6(1)(f) GDPR – legitimate interest of the controller,
• Article 6(1)(a) GDPR – user consent, for example forms.

8. Data retention period

Personal data is stored:

• for the duration of the booking and stay,
• after the stay – for the period required by law,
• until consent is withdrawn, if processing is based on consent.

9. User rights

Every user has the right to:

• access their data,
• rectify data,
• delete data (“right to be forgotten”),
• restrict processing,
• data portability,
• object to processing,
• withdraw consent at any time.

To exercise these rights, the user may contact the Controller by email.

10. Data recipients

Personal data is not sold or shared with third parties, except for:

• entities servicing the Website, such as hosting or IT providers,
• entities authorised under applicable law.

11. Data security

The Controller applies appropriate technical and organisational measures to protect personal data against loss, unauthorised access or modification.

12. Changes to the Privacy Policy

The Controller reserves the right to make changes to this Privacy Policy. The current version of the document is always available on the Website.

13. Contact

For matters related to personal data protection, please contact us at: mateusz.meter@gmail.com